To facilitate our clients – and to ensure your dog will never have to share the waiting room with too many other anxious little creatures – we run an appointments-only system for consultations and surgery.
We strive to see you on time and will rarely be running more than 10 minutes behind schedule. However there are sometimes when the unexpected will happen or when it takes us a little longer to get through a difficult case so please understand if we are running a little late – the shoe may well be on the other foot someday when we need to spend extra time with your pet!
We also offer a ‘drop off’ service for our exhisting clients if you would prefer to for example leave your pet in in the morning and pick them up at lunchtime or after work. Please ask our staff if you need us to do this for you.
All our appointment slots are 20 minutes in duration – this we feel is the minimum required for a comprehensive examination and discussion of your pets problems.
On calling us our staff will arrange a suitable time and will often schedule in a double appointment for certain conditions – e.g. referrals, eye examinations, puppy first visits etc.
We generally see appointments from 08:00 am-1:00pm and 2:00 pm to 5:00 pm Monday-Friday. We can of course arrange an appointment outside these times if necessary – please ask.
For emergencies we are available any time we are open: 07:00 am to 6:00 pm Monday-Friday – just let us know it is an emergency and we will see you as quickly as possible.
Conversely if you have an appointment made for a routine matter please understand that we may occasionally have to see an emergency first.
If your pet needs urgent veterinary care when we are closed you should call the Animal Emergency Hospital on 775.851-3600.